Managing Blumira Agent in your NFR account and sub-accounts

Overview

Blumira Agent helps you to detect and respond to threats on remote endpoints. Below, you will find details specific to MSPs managing parent and sub-account agent installation and limits.

Reference: See these related articles for more details about pricing, how to install, and managing Blumira Agent on Windows, Mac, and Linux endpoints:

• MSP pricing
• Installing Blumira Agent on a remote device
• Managing your Blumira Agent devices

Fully automated access to Blumira Agent in MSP XDR contracts

XDR-contracted MSP organizations, meaning MSPs that are on the XDR Platform edition and whose sub-accounts are all on either XDR or SIEM+, have immediate access to Blumira Agent with two agents allocated per billable user. The Maximum Deployable Agent limit will always be 200% of the User Count in these eligible accounts. Administrators of eligible partner accounts can begin deploying agents right away.

Tip: If you experience trouble during installation, you may need to edit the Installation Key limit or limits to ensure the sum of the Installation Key limits does not exceed the Maximum Deployable Agent limit.

Adding agents

If you ever need to add more agents, you can increase the User Count from the MSP Portal for your qualifying sub-accounts. If you need more agents in your NFR account, refer to the pricing in this table and send an email to [e-mail] to request a change to your contract.

Note: The allocation of 2 agents per billable user does not apply to MSPs who are on XDR editions but have one or more customers on legacy editions (Advanced, Advanced+, or Cloud).

Manually activating and managing agent limits in legacy editions

If your parent MSP account is still on a legacy edition (Advanced, Advanced+, or Cloud) and/or at least one of your sub-accounts is on a legacy edition, Blumira Agent is available as follows:

• NFR accounts include agents as noted in the NFR inclusions table in MSP pricing.
• M365 accounts include a maximum of 5 agents total with no option to add agents.
• Sub-accounts on editions that include Blumira Agent get a maximum allocation of one agent per billable user.

To activate the Blumira Agent features as a paid add-on in Advanced Edition, you must click Activate in the informational card that is displayed on either of the Blumira Agent screens.

Important: By activating the Blumira Agent you are agreeing to be bound by the MSP agreement terms and to be billed according to your agent usage.

Managing agent deployment limits

If you decide to install Blumira Agent on many devices at once, such as by using an automation tool, it is important to avoid installing the agent on more devices than the account is licensed to use. Blumira connects only to the number of agents licensed for the account at the time of deployment.

Caution: Using an installation key that is already at its limit will install the agent on your device, but the agent will not connect to Blumira or appear in the app. Installing Blumira Agent on a device that never connects to the app requires additional steps to remove it from the device. See Uninstalling the Blumira Agent service from a device that failed connection.

There are two different values in the app that limit the number of devices on which you can deploy Blumira Agent:

• Maximum Deployable Agents: This is the total number of agent devices that Blumira can connect to, and it directly relates to the licensing terms for the account.
  
• Installation Key Device Limit: This is the total number of agent devices that can be deployed using a specific key.
  • This value can be managed in the Installation key details window.
    
  • If only one installation key exists in the account, the key limit should be kept equal to the Maximum Deployable Agents value.
    

Verifying usage versus the limit

Administrators can verify in the app how agent deployment for an account compares to its agent limit. 

In Blumira Agent > Installation, two informational cards at the top of the screen display the maximum number of allowed devices next to the number currently deployed. View which devices have successfully connected to Blumira in the Blumira Agent > Devices screen.

Managing an installation key limit

When creating a new key from the Installation page, you are prompted to type a limit for that key. You can edit the value on the installation key detail screen.

When an installation key's device limit is reached:

• The installation script and installation key fields are disabled and can no longer be copied.
• If a key is at its limit and the key has become disabled, tooltips appear to describe why that key is currently not available to view or use.